Returns and Refund Policy
Returns and Refunds
We have a generous 60-day return policy, which means you have 60 days from the purchase date of your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with all parts, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@wilddivine.com. Please note that returns will need to be sent to the following address: Wild Divine | Returns Processing | 668 Keesey Ln | Perryville, MD 21903
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@wilddivine.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We will not accept returns which have been damaged or are outside of the 60 day return policy window.. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wilddivine.com.